This policy explains how Lumara handles personal information collected through this website while we prepare to launch. Lumara is operated by By Lumara (ABN 28991102883), based in Victoria, Australia. In this policy, "we", "us" and "our" refer to that entity, and "you" refers to anyone whose information we collect.

We have written this policy to meet the Australian Privacy Principles in the Privacy Act 1988 (Cth). Right now the only personal information we collect is the kind you choose to give us when you ask to hear about the launch, along with limited technical information that helps the website run.

The information we collect

We collect:

• Your email address, when you enter it to receive updates about Lumara, including our launch and ongoing news.

  
  

• Your response to any optional question we ask alongside it, such as which situation best describes you. You can leave this blank.

  
  

• Limited technical information collected automatically when you visit, such as your device and browser type, general location inferred from your IP address, the pages you view, and the time of your visit.

  
  

We do not ask for sensitive information at this stage, and we ask that you do not send any to us.

How we collect it

We collect your email address and any optional response directly from you, when you submit them through the form on this site. We collect technical information automatically through our website host and analytics tools as you browse.

Why we collect it

We collect your email address and optional response so we can:

• Send you updates about Lumara, including news about our launch, early access, and ongoing product updates and announcements.

  
  

• Understand the level and nature of interest while we build, in aggregate.

  
  

You can unsubscribe from these updates at any time using the link in any email we send, or by contacting us.

We use technical information to operate, secure, maintain and improve the website. We do not use your information to make automated decisions about you.

How we store and protect it

Your information is held using trusted third-party services that operate our website, email capture and analytics. These currently include Outseta for email capture and contact management, Framer for website hosting, and Google Analytics for website analytics. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Who we share it with

We do not sell your personal information, and we do not share it for anyone else's marketing. We share it only with the service providers described above, and only so they can perform the functions we use them for on our behalf. We may also disclose information if required or authorised by law.

Overseas disclosure

Some of our service providers store and process information outside Australia, including in the United States. By giving us your information, you acknowledge it may be held overseas. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Cookies and analytics

This website uses cookies and similar technologies to remember your preferences and to understand how the site is used, through the analytics tool named above. You can set your browser to refuse cookies, though some parts of the site may not work as intended if you do.

How long we keep it

We keep your email address and optional response until you ask us to remove them, or until they are no longer needed for the purpose you gave them. Once your information is no longer needed for any permitted purpose, we take reasonable steps to delete or de-identify it.

Accessing, correcting or deleting your information

You can ask us at any time to access the personal information we hold about you, correct it if it is wrong, or delete it. You can also unsubscribe at any time using the link in any email we send, or by contacting us. To make a request, email us at hello@bylumara.com. We will respond within a reasonable time, and we may need to verify your identity first.

Children

This website and Lumara are intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us their information, please contact us and we will delete it.

Complaints

If you have a concern about how we have handled your personal information, please contact us first at hello@bylumara.com so we can try to resolve it. We will acknowledge your complaint and respond within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy as Lumara develops, particularly as we move from pre-launch into the live product. When we do, we will change the date at the top of this page. We encourage you to check back from time to time.

Contact us

For any privacy question or request, contact Lumara at hello@bylumara.com.