Some conditions at work you can manage without.
Some you can't.
Lumara names the conditions you can't manage without, in language you can use. Leave your email and you will hear what we add next, the occasional note worth reading in between, and more about your own profile once you have one.
Check your email.
Click the link we've sent to confirm your subscription.
Occasional notes. Nothing else. Read our privacy policy.
LEGAL
Lumara privacy policy
Last Updated: 7 September 2026
Who we are
Lumara is operated by By Lumara (ABN 28 991 102 883), based in Victoria, Australia. This policy explains how we handle personal information, and we apply the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
Depending on what you do with us, we collect:
Your email address, when you subscribe for updates or buy a report.
Your name, when you buy a report, so we can address it to you.
Payment details. Your card is handled by Stripe. We never see or store your card number. We keep a record of the purchase: what you bought, the amount, the date and Stripe's reference for it.
Your survey answers. For the Needs Profile, your answers to the questions about what you need from work. For the Role Read, your answers about your current role, along with your job title, your organisation's name if you give it, and its sector, size, how long you have been there and whether you manage others. Naming your organisation is optional, and it appears on your own report.
Your report, once we have made it.
Anything you send us when you contact us
Limited technical information, collected automatically: device and browser type, general location from your IP address, the pages you view and when.
We do not ask for sensitive information as the Privacy Act defines it, and we ask that you do not put any into the free-text fields.
Why we collect it
To produce your report and send it to you.
To take payment and keep the financial records we are required to keep.
To answer you when you contact us, and to handle refunds.
To send you product updates and occasional notes, if you have asked for them.
To understand how the site is used, and to keep it working.
How your report is made
Your answers are scored automatically against the framework, and your report is built and sent to you without a person reading it first. It produces a read for you to use, it goes to no one but you, and nothing else follows from it.
Where your report is kept
Your report lives at its own address on reports.bylumara.com. There is no login: the address cannot be guessed or found by searching, and it does not expire, so you can come back to your report whenever you want. Anyone who has the link can open it, so treat it as you would the report itself. You can ask us to remove it at any time.
Who handles it for us
We use established services to run Lumara: to host the site and measure how it is used, to take payment, to run the surveys, to hold customer records and responses, to build and store your report, and to send email. Each holds only what it needs to do that job, under its own data processing terms, and none may use your information for anything else.
Payment is handled by Stripe, which takes your card details directly. Your report is stored and served by Cloudflare.
We keep a current list of the services we use and what each one holds. Ask us at hello@bylumara.com and we will send it to you.
We do not sell your personal information, and we do not share it for anyone else's marketing. We share it otherwise only where the law requires it.
Overseas
Your report is built in Australia. Some of the services we use store and process information in the United States and the European Union, and some countries do not have privacy laws equivalent to Australia's. Those services are bound by their agreements with us to handle your information only as we instruct, and we take reasonable steps to see that it is handled consistently with the Australian Privacy Principles.
Two kinds of email
Emails about your purchase — your survey link, and your report when it is ready — are sent because you bought something, and they are sent whatever your marketing preferences. Updates and notes are sent only if you have asked for them, and every one carries an unsubscribe link. Unsubscribing from those does not stop the emails about a purchase you have made.
Cookies and analytics
Some cookies are needed for the site to work, and they are set when you arrive. Analytics cookies, which tell us how the site is used, are set only if you accept them. You choose when you first visit, and you can change your choice at any time. You can also set your browser to refuse cookies, though parts of the site may not work as well.
How long we keep it
Your email address, for as long as you are subscribed, or until you ask us to remove it.
Your survey answers, linked to you, for two years after your most recent purchase, so that we can re-issue or correct your report and set a later profile against an earlier one. After that we remove the link between your answers and you.
Your answers without your identity, for as long as they are useful to the scoring. Once the link to you is removed they are no longer information about you, and they cannot be traced back.
Your report, until you ask us to remove it.
Records of your purchase, for five years, because Australian tax law requires it.
Getting to it, correcting it, deleting it
Email hello@bylumara.com and you can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. We may need to confirm who you are first, and we will respond within a reasonable time.
When you ask us to delete your information, we remove your name, your email, your answers and your report. Two things remain. The record of the purchase, with your identity taken out of it, because we are required to keep financial records for five years. And any answers whose link to you has already been removed, which we can no longer find and which no longer identify you.
Keeping it safe
Accounts with access to your information are protected by multi-factor authentication, access is limited to the people who need it, and information is encrypted in transit and at rest by the services we use. No system is beyond risk, and we take reasonable steps to protect against misuse, loss and unauthorised access.
Children
Lumara is for working adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us their information, contact us and we will delete it.
Complaints
Email hello@bylumara.com and we will acknowledge your complaint and respond within a reasonable time. If you are not satisfied with how we handle it, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.
Changes
We may update this policy as Lumara develops. The date at the top tells you when it last changed.
Contact us
For any privacy question or request, contact Lumara at hello@bylumara.com.
LEGAL
Lumara privacy policy
Last Updated: 7 September 2026
Who we are
Lumara is operated by By Lumara (ABN 28 991 102 883), based in Victoria, Australia. This policy explains how we handle personal information, and we apply the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
Depending on what you do with us, we collect:
Your email address, when you subscribe for updates or buy a report.
Your name, when you buy a report, so we can address it to you.
Payment details. Your card is handled by Stripe. We never see or store your card number. We keep a record of the purchase: what you bought, the amount, the date and Stripe's reference for it.
Your survey answers. For the Needs Profile, your answers to the questions about what you need from work. For the Role Read, your answers about your current role, along with your job title, your organisation's name if you give it, and its sector, size, how long you have been there and whether you manage others. Naming your organisation is optional, and it appears on your own report.
Your report, once we have made it.
Anything you send us when you contact us
Limited technical information, collected automatically: device and browser type, general location from your IP address, the pages you view and when.
We do not ask for sensitive information as the Privacy Act defines it, and we ask that you do not put any into the free-text fields.
Why we collect it
To produce your report and send it to you.
To take payment and keep the financial records we are required to keep.
To answer you when you contact us, and to handle refunds.
To send you product updates and occasional notes, if you have asked for them.
To understand how the site is used, and to keep it working.
How your report is made
Your answers are scored automatically against the framework, and your report is built and sent to you without a person reading it first. It produces a read for you to use, it goes to no one but you, and nothing else follows from it.
Where your report is kept
Your report lives at its own address on reports.bylumara.com. There is no login: the address cannot be guessed or found by searching, and it does not expire, so you can come back to your report whenever you want. Anyone who has the link can open it, so treat it as you would the report itself. You can ask us to remove it at any time.
Who handles it for us
We use established services to run Lumara: to host the site and measure how it is used, to take payment, to run the surveys, to hold customer records and responses, to build and store your report, and to send email. Each holds only what it needs to do that job, under its own data processing terms, and none may use your information for anything else.
Payment is handled by Stripe, which takes your card details directly. Your report is stored and served by Cloudflare.
We keep a current list of the services we use and what each one holds. Ask us at hello@bylumara.com and we will send it to you.
We do not sell your personal information, and we do not share it for anyone else's marketing. We share it otherwise only where the law requires it.
Overseas
Your report is built in Australia. Some of the services we use store and process information in the United States and the European Union, and some countries do not have privacy laws equivalent to Australia's. Those services are bound by their agreements with us to handle your information only as we instruct, and we take reasonable steps to see that it is handled consistently with the Australian Privacy Principles.
Two kinds of email
Emails about your purchase — your survey link, and your report when it is ready — are sent because you bought something, and they are sent whatever your marketing preferences. Updates and notes are sent only if you have asked for them, and every one carries an unsubscribe link. Unsubscribing from those does not stop the emails about a purchase you have made.
Cookies and analytics
Some cookies are needed for the site to work, and they are set when you arrive. Analytics cookies, which tell us how the site is used, are set only if you accept them. You choose when you first visit, and you can change your choice at any time. You can also set your browser to refuse cookies, though parts of the site may not work as well.
How long we keep it
Your email address, for as long as you are subscribed, or until you ask us to remove it.
Your survey answers, linked to you, for two years after your most recent purchase, so that we can re-issue or correct your report and set a later profile against an earlier one. After that we remove the link between your answers and you.
Your answers without your identity, for as long as they are useful to the scoring. Once the link to you is removed they are no longer information about you, and they cannot be traced back.
Your report, until you ask us to remove it.
Records of your purchase, for five years, because Australian tax law requires it.
Getting to it, correcting it, deleting it
Email hello@bylumara.com and you can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. We may need to confirm who you are first, and we will respond within a reasonable time.
When you ask us to delete your information, we remove your name, your email, your answers and your report. Two things remain. The record of the purchase, with your identity taken out of it, because we are required to keep financial records for five years. And any answers whose link to you has already been removed, which we can no longer find and which no longer identify you.
Keeping it safe
Accounts with access to your information are protected by multi-factor authentication, access is limited to the people who need it, and information is encrypted in transit and at rest by the services we use. No system is beyond risk, and we take reasonable steps to protect against misuse, loss and unauthorised access.
Children
Lumara is for working adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us their information, contact us and we will delete it.
Complaints
Email hello@bylumara.com and we will acknowledge your complaint and respond within a reasonable time. If you are not satisfied with how we handle it, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.
Changes
We may update this policy as Lumara develops. The date at the top tells you when it last changed.
Contact us
For any privacy question or request, contact Lumara at hello@bylumara.com.
LEGAL
Lumara privacy policy
Last Updated: 7 September 2026
Who we are
Lumara is operated by By Lumara (ABN 28 991 102 883), based in Victoria, Australia. This policy explains how we handle personal information, and we apply the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
Depending on what you do with us, we collect:
Your email address, when you subscribe for updates or buy a report.
Your name, when you buy a report, so we can address it to you.
Payment details. Your card is handled by Stripe. We never see or store your card number. We keep a record of the purchase: what you bought, the amount, the date and Stripe's reference for it.
Your survey answers. For the Needs Profile, your answers to the questions about what you need from work. For the Role Read, your answers about your current role, along with your job title, your organisation's name if you give it, and its sector, size, how long you have been there and whether you manage others. Naming your organisation is optional, and it appears on your own report.
Your report, once we have made it.
Anything you send us when you contact us
Limited technical information, collected automatically: device and browser type, general location from your IP address, the pages you view and when.
We do not ask for sensitive information as the Privacy Act defines it, and we ask that you do not put any into the free-text fields.
Why we collect it
To produce your report and send it to you.
To take payment and keep the financial records we are required to keep.
To answer you when you contact us, and to handle refunds.
To send you product updates and occasional notes, if you have asked for them.
To understand how the site is used, and to keep it working.
How your report is made
Your answers are scored automatically against the framework, and your report is built and sent to you without a person reading it first. It produces a read for you to use, it goes to no one but you, and nothing else follows from it.
Where your report is kept
Your report lives at its own address on reports.bylumara.com. There is no login: the address cannot be guessed or found by searching, and it does not expire, so you can come back to your report whenever you want. Anyone who has the link can open it, so treat it as you would the report itself. You can ask us to remove it at any time.
Who handles it for us
We use established services to run Lumara: to host the site and measure how it is used, to take payment, to run the surveys, to hold customer records and responses, to build and store your report, and to send email. Each holds only what it needs to do that job, under its own data processing terms, and none may use your information for anything else.
Payment is handled by Stripe, which takes your card details directly. Your report is stored and served by Cloudflare.
We keep a current list of the services we use and what each one holds. Ask us at hello@bylumara.com and we will send it to you.
We do not sell your personal information, and we do not share it for anyone else's marketing. We share it otherwise only where the law requires it.
Overseas
Your report is built in Australia. Some of the services we use store and process information in the United States and the European Union, and some countries do not have privacy laws equivalent to Australia's. Those services are bound by their agreements with us to handle your information only as we instruct, and we take reasonable steps to see that it is handled consistently with the Australian Privacy Principles.
Two kinds of email
Emails about your purchase — your survey link, and your report when it is ready — are sent because you bought something, and they are sent whatever your marketing preferences. Updates and notes are sent only if you have asked for them, and every one carries an unsubscribe link. Unsubscribing from those does not stop the emails about a purchase you have made.
Cookies and analytics
Some cookies are needed for the site to work, and they are set when you arrive. Analytics cookies, which tell us how the site is used, are set only if you accept them. You choose when you first visit, and you can change your choice at any time. You can also set your browser to refuse cookies, though parts of the site may not work as well.
How long we keep it
Your email address, for as long as you are subscribed, or until you ask us to remove it.
Your survey answers, linked to you, for two years after your most recent purchase, so that we can re-issue or correct your report and set a later profile against an earlier one. After that we remove the link between your answers and you.
Your answers without your identity, for as long as they are useful to the scoring. Once the link to you is removed they are no longer information about you, and they cannot be traced back.
Your report, until you ask us to remove it.
Records of your purchase, for five years, because Australian tax law requires it.
Getting to it, correcting it, deleting it
Email hello@bylumara.com and you can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. We may need to confirm who you are first, and we will respond within a reasonable time.
When you ask us to delete your information, we remove your name, your email, your answers and your report. Two things remain. The record of the purchase, with your identity taken out of it, because we are required to keep financial records for five years. And any answers whose link to you has already been removed, which we can no longer find and which no longer identify you.
Keeping it safe
Accounts with access to your information are protected by multi-factor authentication, access is limited to the people who need it, and information is encrypted in transit and at rest by the services we use. No system is beyond risk, and we take reasonable steps to protect against misuse, loss and unauthorised access.
Children
Lumara is for working adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us their information, contact us and we will delete it.
Complaints
Email hello@bylumara.com and we will acknowledge your complaint and respond within a reasonable time. If you are not satisfied with how we handle it, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.
Changes
We may update this policy as Lumara develops. The date at the top tells you when it last changed.
Contact us
For any privacy question or request, contact Lumara at hello@bylumara.com.
LEGAL
Lumara privacy policy
Last Updated: 7 September 2026
Who we are
Lumara is operated by By Lumara (ABN 28 991 102 883), based in Victoria, Australia. This policy explains how we handle personal information, and we apply the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
Depending on what you do with us, we collect:
Your email address, when you subscribe for updates or buy a report.
Your name, when you buy a report, so we can address it to you.
Payment details. Your card is handled by Stripe. We never see or store your card number. We keep a record of the purchase: what you bought, the amount, the date and Stripe's reference for it.
Your survey answers. For the Needs Profile, your answers to the questions about what you need from work. For the Role Read, your answers about your current role, along with your job title, your organisation's name if you give it, and its sector, size, how long you have been there and whether you manage others. Naming your organisation is optional, and it appears on your own report.
Your report, once we have made it.
Anything you send us when you contact us
Limited technical information, collected automatically: device and browser type, general location from your IP address, the pages you view and when.
We do not ask for sensitive information as the Privacy Act defines it, and we ask that you do not put any into the free-text fields.
Why we collect it
To produce your report and send it to you.
To take payment and keep the financial records we are required to keep.
To answer you when you contact us, and to handle refunds.
To send you product updates and occasional notes, if you have asked for them.
To understand how the site is used, and to keep it working.
How your report is made
Your answers are scored automatically against the framework, and your report is built and sent to you without a person reading it first. It produces a read for you to use, it goes to no one but you, and nothing else follows from it.
Where your report is kept
Your report lives at its own address on reports.bylumara.com. There is no login: the address cannot be guessed or found by searching, and it does not expire, so you can come back to your report whenever you want. Anyone who has the link can open it, so treat it as you would the report itself. You can ask us to remove it at any time.
Who handles it for us
We use established services to run Lumara: to host the site and measure how it is used, to take payment, to run the surveys, to hold customer records and responses, to build and store your report, and to send email. Each holds only what it needs to do that job, under its own data processing terms, and none may use your information for anything else.
Payment is handled by Stripe, which takes your card details directly. Your report is stored and served by Cloudflare.
We keep a current list of the services we use and what each one holds. Ask us at hello@bylumara.com and we will send it to you.
We do not sell your personal information, and we do not share it for anyone else's marketing. We share it otherwise only where the law requires it.
Overseas
Your report is built in Australia. Some of the services we use store and process information in the United States and the European Union, and some countries do not have privacy laws equivalent to Australia's. Those services are bound by their agreements with us to handle your information only as we instruct, and we take reasonable steps to see that it is handled consistently with the Australian Privacy Principles.
Two kinds of email
Emails about your purchase — your survey link, and your report when it is ready — are sent because you bought something, and they are sent whatever your marketing preferences. Updates and notes are sent only if you have asked for them, and every one carries an unsubscribe link. Unsubscribing from those does not stop the emails about a purchase you have made.
Cookies and analytics
Some cookies are needed for the site to work, and they are set when you arrive. Analytics cookies, which tell us how the site is used, are set only if you accept them. You choose when you first visit, and you can change your choice at any time. You can also set your browser to refuse cookies, though parts of the site may not work as well.
How long we keep it
Your email address, for as long as you are subscribed, or until you ask us to remove it.
Your survey answers, linked to you, for two years after your most recent purchase, so that we can re-issue or correct your report and set a later profile against an earlier one. After that we remove the link between your answers and you.
Your answers without your identity, for as long as they are useful to the scoring. Once the link to you is removed they are no longer information about you, and they cannot be traced back.
Your report, until you ask us to remove it.
Records of your purchase, for five years, because Australian tax law requires it.
Getting to it, correcting it, deleting it
Email hello@bylumara.com and you can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. We may need to confirm who you are first, and we will respond within a reasonable time.
When you ask us to delete your information, we remove your name, your email, your answers and your report. Two things remain. The record of the purchase, with your identity taken out of it, because we are required to keep financial records for five years. And any answers whose link to you has already been removed, which we can no longer find and which no longer identify you.
Keeping it safe
Accounts with access to your information are protected by multi-factor authentication, access is limited to the people who need it, and information is encrypted in transit and at rest by the services we use. No system is beyond risk, and we take reasonable steps to protect against misuse, loss and unauthorised access.
Children
Lumara is for working adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us their information, contact us and we will delete it.
Complaints
Email hello@bylumara.com and we will acknowledge your complaint and respond within a reasonable time. If you are not satisfied with how we handle it, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.
Changes
We may update this policy as Lumara develops. The date at the top tells you when it last changed.
Contact us
For any privacy question or request, contact Lumara at hello@bylumara.com.